State Farm® Insurance Agent Aubrey Nielsen

"Been with Aubrey Nielsen’s State Farm for a few years now, initially I had miscommunications with some of the representatives when I started out with them. However, recently when trying to get my new car insurance and renter’s insurance policies transferred to my new place. Paige Surma was amazing and great with responding/communicating in a timely manner. She was extremely helpful and greatly appreciate her assistance. Definitely made the right choice to stay and will sticking with Aubrey’s Nielsen’s State Farm."

"Aubrey's office and staff handled my request very quickly and efficient. Communications were great throughout the process."

"Aubrey and her team have been great to work with. They've provided answers to my questions and the insurance options that fit my life."

"Aubrey Nielsen’s State Farm team is very fair, informed and helpful. In making a claim on damage to my car they took away all the stress and handled things beautifully. They always work with me to the the best rates possible, particularly on my older car that is not used very much. They are great to work with"

"I recently set up a new corporation and Paige was SO HELPFUL in helping me set up the policies needed for my business. It's not my first time working with Aubrey and her team. They're always great!"

"Omg- I don’t even know where to begin! I have received so much consistent patience and support! Whether it’s with payment issues (on my part) or filing a claim, I have only gotten the sweetest and most kind help in processing and understanding how to move forward. For real, I couldn’t be more happy with their knowledge and thorough work- especially for a service I have very little understanding of. 2,000 thumbs up"

"The team at Aubrey Nielsen State Farm are exceptional! Always friendly, professional and knowledgeable! I just had my car totaled and the help and support I received was next to none. Truly a wonderful insurance office to do business with!"

"I've had a great experience working with Sarah at Aubrey Nielsen - State Farm. She's incredibly helpful and always goes above and beyond to assist us. Anytime we have a question or need help with something, she responds quickly and takes care of everything efficiently. It’s clear she genuinely cares about her clients. We really appreciate all her support—thank you, Sarah!"

"I had a great meeting with Paige today to help get my brand new Drive Safe and Save device set up through the State Farm app. Paige was fantastic, patient with me and very kind. She made it look easy and I appreciated her help. Actually, she did all the work!!! I'm looking forward to the discounts! Thanks, Paige."

"Had a very pleasant experience working with Paige at the agency during a claim process recently.. Paige helped explain the claims process, the pros and cons of filing a claim to start with and and then helped me with the selection of a repair shop and set up the rental for me. She was quick to respond to IMs and phone calls. Thanks a ton for the responsiveness and the assistance!"

"Great customer service, explained everything perfectly in terms of what I needed"

"Shes the best at her job!!😃😃👍👍"

"I have been a State Farm insurance holder through Aubrey Nielsen for over 5 years now. They have consistently taken outstanding care of me, whether that's from answering questions promptly, making changes to policies, or finding me the lowest insurance rates on the market. On the rare couple occasions I've had to file a claim, the process has been seamless from end-to-end. These guys take great care of their customers, which is why I continue to remain loyal. Thank you!"

"Shelby and the greater team go above and beyond with their customer service! They respond quickly, are creative with solutions, and are super friendly! Highly recommend."

"My husband & I have had Aubrey Holt as our State Farm agent for multiple years. She is always helpful & efficient with our time. We met Aubrey when we lived in Oregon, some years before we moved to Washington state. Aubrey is licensed in both states so we kept her as our agent after our move. My husband and I initially met Aubrey in person to discuss our needs. After that, our policies were updated via email or phone (per our preferences), then signed via DocuSign (as needed). Making insurance convenient & accessible is something Aubrey & her support staff are really good at. Her staff answer phones, coordinate schedules and so on (shout-out to Shelby M. for the great service!!). Aubrey's team answers emails quickly with answers to my policy questions & Aubrey is also easy to schedule with for an in-person or virtual/phone meeting. Aubrey likes to re-evaluate policies/coverage yearly with us to make sure everything continues to meet our needs. The meetings have been really helpful. Aubrey easily communicates the options for various policies and levels of coverage. She explains differences between various choices and related trends in other clients’ selections. Aubrey updates her recommendations to us based upon changes to our income and financial status. We use State Farm for our car insurance, renter's insurance, umbrella policy (overall liability), & my husband's life insurance (mine is only through my work). State Farm has been my insurance of choice and my parents' insurance of choice for decades. If you want insurance that actually works when you need it, use State Farm. State Farm corporate has always been easily reachable by phone when our insurance agent’s office is closed. Whenever we have an issue (such as with a rock cracking our windshield, our car getting broken into, or getting rear-ended), State Farm resolves the matter quickly and conveniently with minimal cost to ourselves (we like low deductibles). A couple of close friends were using AllState as their auto insurance company, because they wanted cheap coverage. About 2-3 years ago, they had a MISERABLE time trying to get help from AllState on a weekend night when their car broke down. They called us to come help them. My husband and I met them at their car & waited in their car with them while they called AllState. We witnessed horrible customer service. These friends were on hold with AllState for 40+ minutes with NO customer support!! They finally hung up and we figured out what to do together. This experience affirmed that you get what you pay for. We've never had a poor customer service experience with State Farm or Agent Aubrey. Hope this helps those of you who are trying to figure out where to take your insurance needs. These views are my own. I did NOT accept any financial incentive for completing this review."

"I've been a customer of Aubrey Nielsen for the past 6 years and can't say enough good things about Aubrey, and team member Shelby Michael in particular. Shelby is so responsive anytime I have a question about my insurance, is able to offer me options, and most recently saved me over $200 every 6 months on my auto insurance. What I like most is the availability of both Aubrey and Shelby, and how quickly and competently my questions are taken care of. You'll be doing yourself a favor if you let this office handle your insurance needs!"

"I recently worked with Jennifer Gomez to upgrade my homeowners and auto policies. Jennifer is very easy to work with. She’s an attentive listener and responds with pertinent, money saving suggestions whenever she can. She presents the information I need in a calm, focused way. She never rushes a decision and follows up in a prompt, professional manner. I’ve been with State Farm for over 10 years and have made several claims. The staff has always come through when I needed them. As such, I’m pleased to give Aubrey Neilsen and her team of professionals, like Jennifer Gomez, my highest recommendation."

"Very helpful! I managed the entire insurance process via email. Always received prompt responses and great support."

"Jennifer was such a wonderful representative! She very kind and effectively got all of my needs met. She was very quick and very clear on everything that I needed. She was incredibly knowledgeable and was able to simplify things so that I could understand it. I will absolutely be recommending Aubrey and Jennifer to everyone!!! Thank you!!!"

"I went to their office personally, I wanted to move to their office and get a new insurance for my vehicle, they told me that they had to call the old Statefarm partner, and then she would call me, I've been waiting for the call for a month."

"I want to thank Shelby at Aubrey Nielsen State Farm for walking me through and helping me to understand my new home insurance policy. Her clear concise explanations combined with her kind empathic responses made the process easier than I anticipated. I am a recent widow so this was the first time I dealt with insurance on my own. Thanks again Shelby for being so helpful and compassionate, you are really a 10 star! Cheryl Gary"

"I had urgent matter today and Aubrey and her team did excellent job helping me. It was so fast and customer service extraordinaire. Thank you, Aubrey and team, for your help today, greatly appreciated. Diana"

"She was great, very helpful and kind ... I would give her seven stars if I could ✨️ 🤩🤩"

"Jennifer is very helpful with all our questions and she really helped us get a better rate on both auto and home insurance with better coverage."

"Excellent customer service and communication ❤️"